Lenses Reminder Support

Contact us

Email alexdeveloper909@gmail.com with your question. We aim to reply within a few working days.

To get a useful answer faster, include the app version, your device model, your Android version, what you expected to happen, and what happened instead, with the approximate date and time.

A reminder did not arrive

Reminders are scheduled by the Android system, so device settings can block or delay them. Check the following on the device:

• Notifications are allowed for the app, and its notification category is not silenced.
• The app is allowed to schedule exact alarms, where your Android version asks for that permission separately.
• Battery optimisation or power saving is not restricting the app in the background. Some manufacturers apply an extra restriction in addition to the standard Android setting.
• Do Not Disturb, focus modes, and scheduled quiet hours are not covering the reminder time.
• The device clock and time zone are correct, and the device was switched on at the reminder time.

Subscription, trial, and billing

Subscriptions are purchased and managed through Google Play. You can review the renewal date, change plan, or cancel at any time in the subscription settings of your Google Play account. Cancelling before the trial ends prevents the first charge; cancelling later stops the next renewal but does not shorten the period already paid for.

If you reinstall the app or set up a new device, use the restore option on the subscription screen while signed in to the same Google account that made the purchase. Refunds are handled by Google Play under its refund policy; contact us if the store cannot resolve your case.

Your data

The app has no account and keeps your lens profile, sessions, and settings only on your device. Clearing the app's data or uninstalling the app removes those records permanently, and we hold no copy that could be restored.

Reporting a problem or a privacy request

Bugs, feature suggestions, and privacy requests all go to the same address: alexdeveloper909@gmail.com. Please do not include passwords, payment card details, or other sensitive information in your message.